Understanding our return and refund guidelines for Gift Ginnie products
Standard returns are not accepted
Damaged products eligible for replacement
Report issues within 24 hours
Original payment method refunds available
No returns are allowed. However, if the product received is damaged/defective/wrong, then please report the issue to our customer support team within 24 hrs of delivery along with an image of the item delivered. Our team will contact you for additional details if required.
You may choose one of the following options for eligible cases:
Get a replacement product delivered to you
Refund in original payment method (7-10 working days)
If the recipient is not present at the delivery address or refuses to accept the delivery
If product quality concerns are caused by improper handling of the product
Complaints need to be made within 24 hours from the time of delivery
Complaints against non-delivery need to be made within 5 days from the date of delivery
For quality purpose, we might have to get a reverse pick up done before redelivery
We do not accept any request for product exchanges
Online refund takes 10 to 15 business days to reflect in your account
In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment for the part undelivered.
Online refund will be processed by Gift Ginnie on confirmation through email or phone call to the customer. Once the refund is processed by Gift Ginnie, it takes 10 to 15 business days to reflect in your account as per standard banking timelines.
We do not accept any request for product exchanges.
Contact our customer support team within the specified timeframes for assistance with your order.
